Payment Policy | Hannie Consultants cc

1. Invoices

Hannie Consultants cc issues all invoices through Wix Invoicing or manually, as appropriate. Branded invoices are sent from accounts@hannieonline.co.za⁠.
Invoices include a clear description of the service (e.g., "Honour™ Diagnostic") and the agreed fees.

2. Payment Methods

Accepted payment methods are bank transfer (Electronic Funds Transfer), Yoco, or other approved options specified on the invoice.
• Clients are responsible for all bank charges and transaction fees.

3. Payment Terms

Payment is due within 7 calendar days of the invoice date, unless otherwise agreed in writing.
For retainer or package agreements, payment is due monthly in advance.
Overdue invoices will incur interest at the prescribed rate set by the
Prescribed Rate of Interest Act (Act 55 of 1975).
The current rate is 10.5% per annum, effective 1 July 2026, rising to 10.75% per annum
from 1 November 2026, and may change further in line with adjustments
by the South African Reserve Bank.
This policy will be updated as the interest rate framework changes.
Interest accrues daily until the outstanding balance is paid in full.

4. Deposits & Prepayments

Certain services ((e.g., engagements, facilitated sessions, or publishing packages)
require a 50% deposit to confirm a booking.
Deposits are non-refundable, but may be credited to rescheduled engagements if at least 5 business days’ notice is provided.

5. Refunds & Cancellations

Hannie Consultants cc maintains a strict no-refund policy due to the bespoke nature of our consulting engagements.
Please refer to the Refund Policy page for details.
Each engagement is developed through intentional dialogue, personalised frameworks, and thorough preparation, with work commencing before the first session.
If a client cancels less than 5 business days before the scheduled engagement, the deposit is forfeited, and any remaining balance will be invoiced and payable in full.
By booking an engagement, clients confirm they have had the opportunity to reflect, ask questions, and commit through our intake process (intake form, participant questionnaire, and discovery call).
We honour your investment with full presence, precision, and care, and ask that you uphold the clarity of your commitment.

6. Disputes

Any disputes regarding invoices or payments must be raised in writing within 5 business days of receipt.
Hannie Consultants cc will review and respond promptly, aiming for resolution within 10 business days.

7. Compliance

Hannie Consultants cc complies with South African financial regulations and maintains accurate records for auditing purposes.
All payments are acknowledged with a receipt confirmation sent via accounts@hannieonline.co.za

8. Contact Us

For questions or concerns regarding this policy, please contact:
Hannie Consultants cc

Cape Town, South Africa