Payment Policy | Hannie Consultants cc

1. Invoices

All services are invoiced through Hannie Consultants cc using branded invoices sent from accounts@hannieonline.co.za.
Invoices include a clear description of the service (e.g., “Clarity Sprint) and agreed-upon fees.

2. Payment Methods

Accepted payment channels: EFT (Electronic Funds Transfer), PayFast, Stripe, PayPal, or other approved methods listed on the invoice.
Clients are responsible for any bank charges or transaction fees.

3. Payment Terms

Payment is due within 7 calendar days of invoice issue, unless otherwise agreed in writing.
For retainer or package agreements, payment is due monthly in advance.
Late payments may incur an interest charge until settled. Overdue invoices will attract interest at the prescribed rate of interest in South Africa, as determined under the Prescribed Rate of Interest Act (Act 55 of 1975). This rate is currently 10.25% per annum (repo rate + 3.5%), but is subject to change in line with adjustments by the South African Reserve Bank.
Interest accrues daily until full settlement of the outstanding amount.

4. Deposits & Prepayments

Certain services (e.g., workshops, sprints, or publishing packages) require a 50% deposit to confirm booking.
Deposits are non-refundable, but may be credited toward rescheduled services if notice is given at least 7 days in advance.

5. Refunds & Cancellations

Hannie Consultants cc maintains a strict no-refund policy due to the bespoke nature of our consulting packages. Refer to the Refund Policy page.
Each offering is crafted through intentional dialogue, personalized frameworks, and energetic alignment, and our work begins long before the first session.
If a client cancels less than 72 hours before their scheduled session, the full fee will still be charged.
By purchasing a package, clients acknowledge they have had the opportunity to reflect, ask questions, and confirm their commitment through our layered intake process (intake form, reflective questionnaire, and discovery call).
We honour your investment with full presence, precision, and care, and in return, we ask that you honour the clarity of your choice.

6. Disputes

Any disputes regarding invoices or payments must be raised in writing within 7 days of receipt.
Hannie Consultants cc will review and respond promptly, aiming for resolution within 14 days.

7. Compliance

Hannie Consultants cc complies with South African financial regulations and maintains accurate records for auditing purposes.
All payments are acknowledged with a receipt confirmation sent via accounts@hannieonline.co.za.

8. Contact Us

For questions and concerns regarding this Policy, please reach out to:

Hannie Consultants cc

Cape Town, South Africa