1. Bookings

• Advance booking required: All services must be booked in advance to ensure a smooth experience for all parties.

• Confirmation: Bookings are confirmed only once the required deposit or full payment has been received.

• Rescheduling: Clients may request to reschedule with at least 5 business days’ notice, subject to availability.

2. Cancellations

• Cancellations with notice: Clients may cancel up to 5 business days before their scheduled engagement without penalty.

• Late cancellations: Cancellations made less than 5 business days before the scheduled engagement will result in forfeiture of the deposit.
  Deposits are non-refundable in these cases.

• No-shows: If a client does not attend their scheduled engagement and has not cancelled, the deposit will be forfeited, and the remaining balance will be invoiced in full.

3. Waitlist

• Priority access: When all engagements are fully booked, clients may join a waitlist.
• Notification: If a slot becomes available, waitlisted clients will be notified in the order their requests were received.
• Confirmation window: Waitlist offers must be accepted within 3 business days to secure the slot. Otherwise, the next client will be contacted.

 

4. General Terms

• Hannie Consultants cc may adjust booking availability based on operational capacity.  

• These policies ensure fairness, protect consultant time, and maintain continuity for all clients.
   

5. Contact Us

   For questions or concerns regarding this policy, please contact:

    Hannie Consultants cc

    Email: solutions@hannieonline.co.za

    Cape Town, South Africa